10-18-2017 04:10 PM
The defect D-07472 in Act! Premium for Web as reported here https://community.act.com/t5/Act-Premium/Premium-for-Web-Calendar-Display-Bug/m-p/342557#M46745
What urgency has been assigned fixing this, my customers are asking?
10-19-2017 03:01 AM
This particular defect is escalated at Medium priority. There is no targeted fix date at present, but it is an active defect so is currently being looked at for potential solutions.
Sorry I can't provide any more info than that.
12-18-2017 05:49 PM - edited 12-18-2017 06:28 PM
Another 2 months gone by and no update, Act! v20 still has the problem of not displaying working week calendar correctly for UTC +12 in APFW.
So client on phoning me today is really annoyed that despite their subscribing to Act! and despite there having been updates since the problem was raised over 4 months ago, this issue goes unresolved.
As of today they expressed they are looking to drop Act! because they feel just ignored, so that's another 11 users Swiftpage can very likely say goodbye to.
12-19-2017 03:26 AM
12-19-2017 01:03 PM - edited 12-19-2017 01:09 PM
And so it goes on and on and on...
The 'backlog' has become an entrenched part of the Act! software story. Customers pay a subscription (money), in advance, for features they rely on daily for their business operations, expecting that they should work. On identifying a bug Swiftpage enter into a process of continuous rolling excuses to stave off actually fixing the issue, assign it to the ever-growing 'backlog'.
For this customer because they use APFW in a particular way that should work, is sold as working but plainly doesn't, it is a major problem, enough to persuade them to abandon the product. For this customer they arrive at work each week, startup Act! and the working week calendar is missing all of Monday. Who wouldn't get annoyed at that, who wouldn't get so frustrated with being ignored by the vendor that at some point they say,enough is enough?
How is it that Swiftpage, accepts customer's money but:
1. Does nothing to fix the product to an acceptable working condition, months and months after a problem has been identified.
2. Are unmoved by the customers plight, cannot offer any advance on actually fixing the problem months after its being reported or even any indication that will be fixed at all, instead offer meaningless platitudes and endless 'sorrys'.
12-20-2017 02:01 AM
12-20-2017 01:11 PM
Language matters, choice of words matters...
This is not an improvement, this is about fixing something that was working but subsequently busted in an 'upgrade'. Is it progress when or if this is fixed ? No, it is merely treading water. Is it reasonable that customers are paying 12 months in advance for a product that they purchased based on it working as claimed but does not? No. Is it reasonable that a consumer is left in the dark, no endeavor by the vendor to keep the customers informed, months and months after a defect is posted? No. Is it credible that the product is adequately tested by the vendor before releasing updates? Clearly not as if it were so there would no mounting 'backlog'.
Customers have had enough sorrys. Enough evaluations, reports, discussions, escalations and procrastination, if there isn't enough resource to actually maintain the product in a operative state that is claimed, then either address the lack of resource to achieve that or return the customers money.
12-21-2017 01:30 AM
01-03-2018 02:00 PM - edited 01-03-2018 02:01 PM
Just a thought. I am not overly savvy with act for web or how it is currently being hosted and used BUT
Is it possible to delete/rebuild Preferences
even more so
Is it possible to run ACTDIAG on the problem database? using the Db REBUILD options?
Remembering to backup the db first.