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Product enhancement program pop-up, wont go away and cannot use ACT

New Member
Posts: 2
Country: USA

Product enhancement program pop-up, wont go away and cannot use ACT

Hello,

 

I have a PEP or product enhancement program message pop-up whe starting ACT, i cannot close the program and ACT does not respond to any keystrokes. I uninstalled Act with the uninstaller tool, re-installed and have the same issue. Act has been running on this pc for while with no issues, i'm not sure what happened. Does anyone have any advice or have any experience wiuth this issue?

 

Thnaks Pete

Silver Contributor
Posts: 1,813
Country: USA

Re: Product enhancement program pop-up, wont go away and cannot use ACT

Most likely the program is initiated by a .dll residing within the plugins folder (C:/Program files/ACT/act for windows/plugins)

 

Find the file and rename the .dll to .old and re open ACT (aCT needs to be closed.

 

As an alternative , you could rename the plugins folder (more drastic and assuming you don't have other addins) the essential addins would recreate when you restart ACT.

 

 

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Product enhancement program pop-up, wont go away and cannot use ACT

Hello Pete,
Welcome to the Sage ACT! Community. To disable the PEP prompt, try this:

- Close ACT!

- Browse to the ACT! program directory. Default location depends on your operating system:
32-bit operating system: C:\Program Files \ACT\Act for Windows
64-bit operating system: C:\Program Files (x86)\ACT\Act for Windows

- Locate and rename (by adding the word OLD to end of the file name) the following three files

Sage.PEP.Client.dll

Sage.PEP.Environment.dll

Sage.PEP.Environment.Interface.dll

- Reopen ACT!

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 2
Country: USA

Re: Product enhancement program pop-up, wont go away and cannot use ACT

great thanks, I was able to get around the message by connecting to wifi instead of being routed through our company proxy server.

Thanks
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Product enhancement program pop-up, wont go away and cannot use ACT

It sounds like the proxy server was blocking your response to the PEP query.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.