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Problems with syncing on 2011

New Member
Posts: 1
Country: United_Kingdom

Problems with syncing on 2011

Hi All

We have been experiencing difficulties with our remote users syncing into our database.  At first we were advised that we had too many attachments therefore we went to remove old files but this function would not work, the US have sent us the fix and we have therefore been able to remove a whole load of data.

 

Problem is we are still have failed syncs, one remote user has been able to sync but others have been unable to.  HELP!  ACT have informed a colleague of mine that there are known problems on ACT 2011 and the problems we were getting started around the time we upgraded, however we did install a new server around the same time, ACT have said the fix will not be available until after Christmas or alternatively we can upgrade to ACT 2012 where the known errors have been resolved.  However, I am concerned about doing another upgrade as it feels like to are only covering up the existing problems.

 

Has anyone else had problems syncing on 2011?

Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Problems with syncing on 2011

Yes, there are issues with sync in 2011.

 

Read this KB article as it likely speaks of what you are dealing with:

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/28293

 

Silver Contributor
Posts: 1,813
Country: USA

Re: Problems with syncing on 2011

THere is an issue with syncing in some cases. We are awaiting a patch to fix the problem.  Here is an article with a patch and a procedure which may fix the problem.  Click Here

 

 

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Silver Contributor
Posts: 1,813
Country: USA

Re: Problems with syncing on 2011

Hotfix 6 is out for ACT 2011.  We have applied it and tested over this past weekend. So far so good.

 

here is the link.

 

And instructions.


How To Download and Apply the Latest Hot Fix for Sage ACT! 2011 SP1

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider