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Problems with Windows Server 2012 - Act Premium MobileA

Copper Contributor
Posts: 16
Country: United States

Problems with Windows Server 2012 - Act Premium MobileA

Hi All:

 

Salient Information

*ACT! Premium 2013 for Web installed on Windows Server 2012

*Customer is running two medium size databases.

*Database was moved from Server 2008 to Server 2012 about one month ago. (Worked great in Windows Server 2008)

*All users have iPhones and/or iPads

*Users desire 90% access via the Web.  ACT for the Web or Mobile

 

 

Big Problem

*ACT! Premium Mobile fails 3 to 5 times per week.  Users are either unable to log in or the browser interface locks up when users look up a contact (Universal Search).  The frustrated user calls me, expressing extreme angst.

 

Problem Resolution Attempts

*Upon learning of the problem, I remote into the server, stop act.server.host and smart task service.  Now I start each service.  

*I attempt to login in with my iPad and iPhone.  I am successul.  I am able to log into the mobile device.

*All seems well for a while.  After one or two days, Bang!, my uses are locked out again.

 

I am at my wits end.  To make matters worst, I have few customers on Windows Server 2012, hence, I am not familiar with all of its qurks.

 

Are any of you out in user or counsultant land experiencing this?  If so, I would be in your debt if any of you could point me in the correct direction.

 

Thanks you in advance for your kind consideration,

 

Yours Truly,

Tom Koller - ACC

info@computingconnections.com