05-31-2011 10:59 AM
We have just installed ACT 2011 Premium. To start with we have only gone with a server upgrade and installing for two users to test the process. We contracted an ACT partner to assist here to make sure we did not have problems with the upgrade.
We have immediately hit a problem with Outlook; obviously caused by the ACT install as it was not there before.
This is highly disappointing as one of the main reasons for upgrading was the alleged superior functionality and tight integration with Outlook. We have moved from ACT 2007 to ACT 2011.
Both systems we updated are different - one is Windows 7 64 bit with Office 2010 32 bit (as we understood there was no compatibility with Office 64 bit) – this had Office already running and it was a fresh install of ACT with no previous version of ACT having been installed on that machine. The other system is Windows XP with Office 2003 – this was an upgrade to a previous version of ACT that had been installed on this machine (ACT 2007). Both are experiencing essentially the same problems:
We previously purchased an add-on (Email Connect) to achieve the recording of Outlook email in ACT, which worked very well with ACT 2007. The main reason for upgrading was that we were convinced that the integration had finally been sorted out and worked well with 2011. This has not proved to be the case.
Item 1 above is the main issue now. If we could sort out Outlook freezing and enable emails to be recorded in ACT we would settle for that. The other two functions of synchronising calendar and contacts, although highly desirable, we could live without (if we had to).
Can anyone help?
06-01-2011 12:27 PM
I found whenever I dismissed or snoozed an alarm, my Outlook would freeze - even when turning off the creation of ACT! calendar items when accepting an Outlook invite. The only way to resolve this was to change the load behavior of my AVG add-in to 0 (in the registry)- it makes it inactive (vs disabled). Once I did this, I could have the full integration between ACT! and Outlook.
There's a Knowledge Base article outlining this for Kapersky AntiVirus, but looks like AVG causes the same issue.
Answer ID 26019
Let me know if you cannot see this information.
Technology Transfer Services
06-10-2011 11:53 AM - edited 06-11-2011 04:47 AM
We too were experiencing Outlook freezes, usually while deleting appointments in Calendar view or trying to disable the Act add-in from within Outlook. We're on Outlook 2010 (64-bit) and Act Premium 11, and everything else was working fine. We disabled the AVG Outlook add-in and ...
... problem solved!
06-11-2011 02:01 AM
As with the previous posts, I tried various things with the AV (we have Kaspersky), I attempted to follow the instructions from Sage to make changes to Kaspersky, but even disabling it did not clear the problem. At the suggestion of a colleauge I uninstalled Kaspersky and suddenly, everything worked fine.
I have now taken Kaspersky off the machines we have that run ACT and replaced it with Symantec End Point Protection Suit (which includes AV). Everything works smoothly now.
Thanks for the posts.
06-14-2011 12:30 PM
I too am having the same problem. I'm currently set up with ACT! 2011, Office 2010 and Kaspersky AV 6.0 all on windows 7 machines. The only way to keep Outlook from freezing up is to either have the antivirus add-in inactive or having the ACT! add-in inactive. I have Kaspersky until 2014 so I'm really not interested at this point in switching AV providers. And one of the reasons I bought Kaspersky was to protect my Outlook mail so disabling it is not an option for me. If there is anyone out there who knows of any ideas that would help us out, don't hesitate to post. Hopefully Sage will come up with something to help us out but in the mean time I'll be working on it.
12-13-2011 01:36 PM
I would see that working if there was an issue with the firewall but I don't believe that is the issue. The issue is between the Outlook Addins. The Kaspersky addin is only for detecting and moving spam to my junk folder. When the kaspersky addin is disabled, outlook does not freeze. When the Act addin is disabled, outlook does not freeze. When they are both disabled, outlook does not freeze. It only feezes when the are both enabled. They don't work together. It would be nice if Act and/or Kaspersky could work on this issue so they can be used together. Until then I guess we'll have to keep finding work-arounds.