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Problems with IE browser after upgrading and Hotfix 5?

New Member
Posts: 1
Country: USA

Problems with IE browser after upgrading and Hotfix 5?

So, I was on with tech support all day yesterday.  They upgraded ACT! to 12 version and installed the Hotfix 5.  Now I am having problems with my Internet Explorer shutting down when trying to open links -- especially if they are to pdf's.  Anyone else ever have this issue?  I am not synched with a mail service and  use my msn account directly through IE if this helps . . .

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Problems with IE browser after upgrading and Hotfix 5?

[ Edited ]

Hello Stephanie,
Welcome to the Sage ACT! Community. We have not seen this issue when applying the latest ACT! 2012 updates. Some questions:

What version of IE are you using?

Does the same thing happen with other browsers, like Mozilla Firefox or Google Chrome?

What exactly happens when you try to open the .PDF files - is there an error message?

Does it do the same thing whether ACT! is open or closed?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.