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Problems with Act! Web

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New Member
Posts: 4
Country: Mexico

Problems with Act! Web

Hello! Dears,

 

I have a problem, when I test the ASP.net account on Web Site Administration, it shows the next error " ASP.NET process account does not exist or is not configured properly" 

 

ASP Account.jpg

 

 
I verify that ASP.net is enabled, but still shows me the error when performing the test.

ASP Install.jpg

Could you help me, please? 

 

Regads

 

 

 

 

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Employee
Posts: 372
Country: USA

Re: Problems with Act! Web

[ Edited ]

Hello,

Found this article that may help:

 

16511 Error Message: "The ASP.NET process account does not exist or is not configured properly. See the Troubleshooting appendix in the ACT! Premium for Web Administrator’s Guide for assistance." When Using ACT! Premium for Web

 

http://kb.act.com/app/answers/detail/a_id/16511/kw/asp.net

 

 

 Carl Mag

-Support

Knowledgebase | Community | Web Chat
Growth made easy.
CRM & Marketing Automation built for small business success.

 

 

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Silver Contributor
Posts: 2,003
Country: United_Kingdom

Re: Problems with Act! Web

[ Edited ]

To see if this is an ACTWEB problem or default website problem try logging into the default web page on the server.

 

http://localhost/

 

 

If you get the default website then it is an ACT WEB configuration problem but if it fails with an error then the original web site installation has the problem.

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New Member
Posts: 4
Country: Mexico

Re: Problems with Act! Web

Hello Carl, very thanks for your answer, I I have already verified the steps in the link that you passed me, everything is configured according to them, but, I'm still with the problem.

 

Regards.

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New Member
Posts: 4
Country: Mexico

Re: Problems with Act! Web

Hello, ch1p I got the default website, so, is an Act web configuration problem. I check it.

Thanks for your answer.

Regards
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Copper Super Contributor
Posts: 91
Country: USA

Re: Problems with Act! Web

Did you create the ASP account and set it as an administrator?

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New Member
Posts: 4
Country: Mexico

Re: Problems with Act! Web

Hello Richee, thank for your answer, I have created the ASP account but, I'm still with the problem.
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Copper Super Contributor
Posts: 91
Country: USA

Re: Problems with Act! Web

Is the account you created entered correctly into the Web site administrator user account?

 

To check open Act (on the hosting server)

Click tools > Web site administration

select the user account tab.

 

the Windows domain should be the hosting machine name

Windows user name should be the account you created

password should be the password you created

 

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Silver Contributor
Posts: 2,003
Country: United_Kingdom

Re: Problems with Act! Web

[ Edited ]

Can you just clarify if it is under the WEBSRVER tab or the USER ACCOUNT the ASP.NET Test is failing?

 

If it is the User Account Test the most common mistake is not selecting  the local machine under Windows Domain.

 

The other common mistake is creating a domain account rather than a local account.

 

 

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Copper Super Contributor
Posts: 116
Country: United States

Re: Problems with Act! Web

This happened to me also.. Once I pointed to a Database under Web Site Administration, problem resolved.