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Problems using Act! Premium for Web with Internet Explorer 11

Nickel Contributor
Posts: 695
Country: USA

Problems using Act! Premium for Web with Internet Explorer 11

Hi all,

 

With the new update to Internet Explorer 11 we're experiencing issues with Act! Premium when accessed via Web interface. Microsoft has made changes to IE11's agent string to intentionally make current browser detection schemes unable to identify their browser.

 

Because of this, you will likely receive the error: "Unsupported Browser. The browser you are using is incompatible with our Web site. This application requires that you use Microsoft Internet Explorer 8 or higher." when trying to access your Act! Premium via the Web interface.

 

The current workaround is to enable Compatibility View in Internet Explorer. Details on that can be found in the following knowledgebase article: http://kb.swiftpage.com/app/answers/detail/a_id/36704

Damien Park
Swiftpage
Copper Elite Contributor
Posts: 686
Country: USA

Re: Problems using Act! Premium for Web with Internet Explorer 11

I'm having problems at a client's who is on Act! Premium 2013 and use I know it's only supported using IE 10 but off course they have automatic updates on and now all have IE 11. Did enable Compatibility View and all seems to be working but using Browse File to attach a document. You click on it and nothing happesn. In Firefox, if they click on Browse File, the Browse window opens but it does not display all their files on their desktop. Is there any browser setting that can be set to enable the Browse File functionality to work?

 

TIA,

Shannon

 

Shannon Hawthorne (formerly Taylor)
essentials software
Atlanta, GA
Nickel Super Contributor
Posts: 397
Country: USA

Re: Problems using Act! Premium for Web with Internet Explorer 11

works for me perfect with Firefox and Chrome

In other critical cases, the best alternative is Install ACT! and have a remote database synchronizing by internet

good Luck and Happy New Year

 

..

New Member
Posts: 1
Country: USA

Re: Problems using Act! Premium for Web with Internet Explorer 11

Juan,

 

Just wanted to clarify your suggestion --- from what I read, you suggest installing ACT! workgroups to each users machine and then have their computers sync with the main database?  If so, that kind of defeats the purpose of working with ACT! for Web and the ability to see other users addtions/corrections to the database in "real time"

 

As far as IE11 and Chrome with ACT2013 for Web, we haven't been able to use Chrome with ACT2013 for Web and  we have also experienced the same problems with IE11 as reported in the earlier post.  To make matters worse,  IE becomes unstable if the user decides to down-grade to IE9.

Copper Contributor
Posts: 27
Country: USA

Re: Problems using Act! Premium for Web with Internet Explorer 11

Shannon:

 

Make sure the customer does not zoom activated in the browser. You can find zoom in the bottom right hand corner of the browser if the status bar is showing. The browser needs to be at 100%, nothing more or the dialog browse box will not open. See if that is the issue.

 

Mark

Mark Sanchez
CommQuest Inc.
Certified Act! & Sage 50 Consultant
770-929-3163 x6 (W)
678-570-8255 (C)
Copper Elite Contributor
Posts: 686
Country: USA

Re: Problems using Act! Premium for Web with Internet Explorer 11

Thanks for the suggestion Mark. I'll add it to the list of items to check when dialog boxes don't pop up.

 

Happy Holidays!

 

Shannon

 

Shannon Hawthorne (formerly Taylor)
essentials software
Atlanta, GA
Bronze Elite Contributor
Posts: 1,426
Country: United_Kingdom

Re: Problems using Act! Premium for Web with Internet Firefox

A clint how has been using ACT for WEB via Firefox for months has reported that yesterday they all lost layout information after a Firefox update. Asked them to change to IE and all working. Just reporting in case this a general problem.