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Problems sending email through ACT

Copper Contributor
Posts: 59
Country: USA

Problems sending email through ACT

I am currently running ACT 2013 premium on a windows vista computer using Outlook 2010 for emails. I have always sent emails though outlook but today I can't get them to go. I click on write, email message (from template) and select the email I want to send. mail merge dialog box comes up as normal but then nothing happens. I have rebooted and still am having this problem.

 

Scott Stone

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Problems sending email through ACT

Since you are describing an issue with mail merge, check the following:
- Are you able to send an email by clicking on an email address within the database?
- Can you send an email directly from Outlook?
- Are there any errors in the Windows Event Viewer?
Greg Martin
Sage
Copper Contributor
Posts: 59
Country: USA

Re: Problems sending email through ACT

[ Edited ]

- Are you able to send an email by clicking on an email address within the database? Yes
- Can you send an email directly from Outlook?  Yes
- Are there any errors in the Windows Event Viewer? not sure what that is

 

 

Scott

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Problems sending email through ACT

You can access the Event Viewer by right-clicking on the 'Computer' icon, select Manage.  Expand Event Viewer and select System and then Application to look for errors.

 

- How many contacts are you attempting to send to? 

- Have you tested with a single contact?

- Have you rebooted the computer?

- Attempt the Mail Merge with the original set of contacts and select 'Word Processor' as the option > does this complete?

Greg Martin
Sage
Copper Contributor
Posts: 59
Country: USA

Re: Problems sending email through ACT

It seems that everything is back to normal today, not sure why but ill take it.

 

 

Scott