02-09-2016 10:18 AM
There are a slew of problems that still exist with the bottom pane window (right bottom) when click on a contact or company. For example, I'll click on "Companies" in the left navigation bar, it shows me a list of all my companies and households. I click on one of the companies, and it either shows the wrong household members in the bottom right pane window or doesn't refresh properly. Most of the time, it feels like it's one screen behind e.g: you click on one company/household, then click on a different company/household and it will display the members of the 1st one despite the top-right pane showing the data for the 2nd company.
There's clearly some refreshing issues going on and I need this resolved ASAP. It essentially makes the web platform almost unusable. I'm using latest version of IE on Windows 10.
02-11-2016 04:48 AM
02-11-2016 04:29 PM
02-12-2016 03:16 AM
If this turns out to be PC specific it is just possible that an anti-virus product on your system is block some scripts from running and therefore not updating correctly. Can you try on different machines?
02-12-2016 09:25 AM
02-12-2016 10:10 AM
Problem seems resolved after I deleted all browser history, cache, files and rebooted machine. Not sure if it was just pure luck but seems to be working okay. However, there's still the ongoing issue where Companies and Groups do not properly list the contacts that belong to each group. It's always 1 company/group behind. For example:
- Click On "Companies on side panel", it shows me a list of all my companies.
- click on a different company within the list, it shows the proper details for that company at the top but the bottom pane still shows the contacts from the previous company
- click on a different company again, it shows the contacts from the 2nd company, but again, top pane updates properly
This ongoing issue where the bottom pane does not always refresh properly persists in both IE and Chrome. I confirmed with host provider they are using the most updated version with Hotfix 6 which I believe was supposed to resolve this issue.
02-12-2016 10:14 AM
There have been some reports of Hotfix 6 not taking as ACT was not closed down. (Not on screen but still running exe file.) It is worth asking your provider to apply hotfix 6 again after making sure ACT is not running using Taskmgr.
02-12-2016 10:41 AM
Thanks for the suggestion, have emailed the team to see if they can reapply the fix after completely shutting down Act.
Thanks again and I'll report back to see if this resolved the issue.
02-12-2016 11:52 AM
02-13-2016 02:19 PM