Problem with outlook integration

[Rossignol.ap]

I have uploaded my database, I can access it fine online. I downloaded the integration tool from the menu, installation goes fine aswell but when I open outlook I am unable to connect to the database, as you can see on the screenshot. I use windows 10 and outlook 2016 32bit. I have tried 3 computers, including one on windows 7 outlook 2016 32bit and I get the same problem.

[Gary W]

Hi There,

I see you have an open ticket that is currently under investigation for this issue. I'll follow this up with the Act Premium Cloud team.
Please let us know if you need assistance with anything else.

[Gary W]

This issue should now be resolved. Please can you try entering the web service address again and testing?

[Rossignol.ap]

Unfortunately not, I just tried with 2 different computers, one windows 7 with outlook 2013, another on windows 10 with outlook 2016, getting the same exact error message.

[Gary W]

Sorry abut that, please can you try again now?

[Rossignol.ap]

Seems to be working now on my PC, I guess it should be working on my boss' aswell! thanks!

[Gary W]

No problem.
Thanks for your patience.