01-25-2009 02:13 PM
I'm having a problem with some of my activities being left out of the History Summary Classic report when I run it. The report is not picking up the number of attempted calls or emails that I have sent. I can go to the individual contacts and see the listings in the history sections, but they don't show up on the report.
When I run the regular, presumably newer, History Summary the counts of the attempted calls and emails do show up. I'd like to get the History Summary Classic report to work, however, becasue I like having the summary count of the number of attempted and completed calls, emails and meetings at the bottom of the report.
By the way, I have double checked that on the History tab I do have the boxes checked for History, Emails, and attachements.
Anyone have any ideas on how I can get the report to work or what I may be doing wrong? Thanks.
01-26-2009 08:26 AM