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Problem with ACT! when resolution greater than 1024 x 768

Administrator
Posts: 4,037
Country: United_Kingdom

Re: Problem with ACT! when resolution greater than 1024 x 768

[ Edited ]

The fix included in Act v18.1 resolved this issue for 99% of our customers. I can understand it's frustrating that this has not applied to your particular machine, and I apologise for that.

There is some advice for high DPI displays in the following Knowledgebase article: http://kb.act.com/app/answers/detail/a_id/26349

It would be worth trying the suggestion from the Surface Pro 3 section:
Right-click on the Act! application icon; Select the Compatibility tab; Check the “Disable display scaling on high DPI settings” checkbox

Some further best practices for using Act on high DPI displays can be found here: http://kb.act.com/app/answers/detail/a_id/38200

If the problem persists, I would suggest troubleshooting issue further with an Act support technician over the phone, or an Act Certified Consultant.

New Member
Posts: 7
Country: USA

Re: Problem with ACT! when resolution greater than 1024 x 768

Hello,

 

I have tried all the fixes for ACT as far as upgrading to v18.1. There is no fix for me. I will just have to deal with it. How can I go back to v17? I am currently running v18.1 on trial basis. How can i go back to v17? I don't want to pay for the upgraded version if it doesn't work.

Keith

Administrator
Posts: 4,037
Country: United_Kingdom

Re: Problem with ACT! when resolution greater than 1024 x 768

[ Edited ]

Hi Keith,

You can install v17 on the PC using the original download link you were sent when it was purchased, and activate it with the serial number.

 

You should have a backup of your v17 database from your previous installation, or one that was taken just before you installed the v18.1 trial. You can then restore this database into Act v17.