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Problem when create quote on ACT 19 & office 2016

New Member
Posts: 10
Country: Indonesia

Problem when create quote on ACT 19 & office 2016

Hi, I want to ask some question for the trouble i encounter a few days ago, at my office, this happen from a few days ago till now.
The problem is when my co-worker click the create quote for open opportunities, at morning its cause no problem, but at afternoon the trouble insist, though it can be solved by closing ACT!, Ms. Word and Ms. Excel and re-open it, but I think there is a more effective solution for me, here is my method:
1. close the ACT
2. close Ms. Word and Excel
3. re-open Ms. Word and Excel there is always show notification for repairing the document, and press cancel
4. the opened Ms. Word show the created quote before and on the left side show recovery tab
5. re-open the ACT

 

here is the error message from ACT on the attachment

Administrator
Posts: 416
Country: United_Kingdom

Re: Problem when create quote on ACT 19 & office 2016

Hi there,

 

I'd recommend checking out this article: KB 23848 - Error: "Could Not Retrieve IMessage: Interface is Not Supported" When Attempting to Write...

 

The error message is slightly different, but often comes from the same cause.

 

Hopefully the steps in that article will resolve the issue for you.

New Member
Posts: 10
Country: Indonesia

Re: Problem when create quote on ACT 19 & office 2016

okay, I will try to the KB recommendation, but after I read it, how about the registry on word/excel? where can I find it?

Bronze Elite Contributor
Posts: 1,430
Country: United_Kingdom

Re: Problem when create quote on ACT 19 & office 2016

You might also try running a repair of Office.