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Problem upgrading from Act! 2009 to Act! 2010 Premium for Web

New Member
Posts: 8
Country: United Kingdom

Problem upgrading from Act! 2009 to Act! 2010 Premium for Web

I am attempting to install Act! 2010 Premium for Web, I have backed up my files and databases.  I launch the installation process and go through the inital stages, but then I get confronted with the following message as soon as I select the country an click on 'Next':

 

"The version of ACT! you are installing is already installed or you have ACT! Premium fro Windows on your machine.  THis insallation will stop.!

 

The only other version of ACT! I have ever had installed is ACT! 2009.  I am running Windows XP Professional.

 

Please help!

 

I thank you in anticipation.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Problem upgrading from Act! 2009 to Act! 2010 Premium for Web

Have you uninstalled ACT! first?

 

The upgrade only handles upgrading the same version