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Problem upgrading Act Premium v21 on local client

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Copper Contributor
Posts: 38
Country: USA
Accepted Solution

Problem upgrading Act Premium v21 on local client

When installing the Act Premium v21 upgrade on local client, installation package says Visual C++ must be installed, do you want to install. (Noted as Pending)  Clicked on yes and got error message saying "Installation of MS Visual C++ 2010 Redistributable Package (x86) appears to have failed."

 

Checked Installed Programs in Control Panel, and MS Visual C++ 2010 is listed as already installed.

 

Shall I uninstall it and let the installation program reinstall it?

 

Local client is running Windows 7, 32 bit.


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Accepted by topic author Robert Wells
‎12-05-2018 08:33 AM
Platinum Elite Contributor
Posts: 14,584
Country: Australia

Re: Problem upgrading Act Premium v21 on local client

Yes, uninstall it, reboot, and let the program reinstall it.

This is an issue sometimes on Windows 7

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Highlighted
Solution
Accepted by topic author Robert Wells
‎12-05-2018 08:33 AM
Platinum Elite Contributor
Posts: 14,584
Country: Australia

Re: Problem upgrading Act Premium v21 on local client

Yes, uninstall it, reboot, and let the program reinstall it.

This is an issue sometimes on Windows 7
Copper Contributor
Posts: 38
Country: USA

Re: Problem upgrading Act Premium v21 on local client

Resolved!

Thanks, that did the trick.

Platinum Elite Contributor
Posts: 14,584
Country: Australia

Re: Problem upgrading Act Premium v21 on local client

Copper Contributor
Posts: 38
Country: USA

Re: Problem upgrading Act Premium v21 on local client

Looked for a way to do that, but didn't find it.  Please point me in the right direction.

 

I'm not all that familiar with this site.

 

Thanks!

Copper Contributor
Posts: 38
Country: USA

Re: Problem upgrading Act Premium v21 on local client

Never mind... found it.

Thanks.