02-19-2014 04:57 AM
Hi, I am really hoping that you can help me with this as I am pulling my hair out - whats left of it.
I am trying to set up email so that I can use it with Act! When I click on the email tab a message asks if I want to set up email. YES I do. AS I follow the instructions there are no Email options in the box for me to select. How do I populate the box?
Email is set up on the lap top, amd it works so why is ACT! refusing to read it? I guess it is something simple but what?
I have both Outlook and the new Windows Live mail instaled.
Thanks in advance
02-19-2014 06:35 AM
What version of ACT! and what version of Outlook? It sounds like you have an incompatible version of Outlook for whatever version of ACT!.
02-19-2014 09:47 AM
Per the ACT! v16 system requirements (see http://www.act.com/products/system/v16/pro/), Outlook 2007 is compatible with ACT! v16.
ACT! must be installed AFTER MS Office/Outlook in order for ACT! to recognize Outlook. A quick unistall and reinstall of ACT! should solve the problem if you installed ACT! before MS Office/Outlook.
02-19-2014 03:04 PM
I have encountered this issue before.
I would suggest trying the steps provided here: http://kb.swiftpage.com/app/answers/detail/a_id/23426/
Let us know how you go.
02-20-2014 01:02 AM
Thanks Phillip and Jared.
Jared, will this fix be suitable for Windows 8?
Phillip, I am loathed to re install. I have a lot of info in Act! and I had a real problem installing it in the first place. It took a techie an hour to sort it out when he took over control of my machine.
02-20-2014 08:29 PM
02-21-2014 12:34 AM
I tried that yesterday with no joy.
I did not have Microsoft Visual C++2008 Redistributable - x86 9.0.21022 instaled, the closest to it was
Microsoft Visual C++2008 Redistributable -x86 9.0.30729.6161
There is also
Microsoft Visual C++2005 Redistributable - x86 9.021022
Microsoft Visual C++2008 Redistributable -x64 9.0.30729.6161
Microsoft Visual C++2008 Redistributable -x86 10.0.40219