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Problem installing Act! 2009 Service Pack 1 on 64 bit Server 2008

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Copper Contributor
Posts: 5
Country: United States
Accepted Solution

Problem installing Act! 2009 Service Pack 1 on 64 bit Server 2008

I had Act! 2009 Premium 11.0 running on a 64-bit Server 2008 machine.
 
I tried to install the update per instructions (23642).  I get  these two message:
 
Could not load file or assembly 1Act.Shared.Utility, Version=11.0.367.0, Culture=neutral, PublicKeyToken=ebf6b2ff4d0a08aa or one of its dependencies. The system cannot find the file specified.

Error: - 1603 Fatal error during installation. Consult Windows Installer Help (Msi.chm) or MSDN for more information.

I decide to run setup Act! 2009 11.0 from the original disk to remove and reinstall 11.0 and I get this 1603 Fatal Error.

I have tried to uninstall from "Programs and Features" and get the same Fatal Error.

What should I do next?

Thanks.

Jay

Accepted Solutions
Solution
Accepted by topic author jguruswamy
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 5
Country: United States

Re: Problem installing Act! 2009 Service Pack 1 on 64 bit Server 2008

Thanks, David.

It looked like the installer deleted the files even though I got the error message that said "...Unhandled exception occurred...."

Followed instruction to manually remove ACT! (22957).

Installed SQL Server and ACT! Premium 2009 11.1. Got one error message "....Unable to load SQL Server OLEDB provider resource DLL. The application cannot continue." But it allowed me to continue with ACT! installation and everything seems to work now!

Jay

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Moderator
Posts: 4,395
Country: USA

Re: Problem installing Act! 2009 Service Pack 1 on 64 bit Server 2008

Uninstall using the ACT! Uninstaller utility from the KB article below. I have sent you a PM with the full download link for the full ACT! 2009 Premium 11.1 media.  Please download, extract, and attempt to install using the download.

 

How to Use the ACT! Uninstaller.exe file

Copper Contributor
Posts: 5
Country: United States

Re: Problem installing Act! 2009 Service Pack 1 on 64 bit Server 2008

Hello David -

Thanks for the info about the uninstaller.  I will try it out shortly.

Does the link to the media include ACT! Premium 2009 ST as well as ACT! Premium for Web?

Thanks again.

Jay

Moderator
Posts: 4,395
Country: USA

Re: Problem installing Act! 2009 Service Pack 1 on 64 bit Server 2008

I actually sent your Premium EX.  Can you reply to my PM with your serial number or customer ID?
Moderator
Posts: 4,395
Country: USA

Re: Problem installing Act! 2009 Service Pack 1 on 64 bit Server 2008

[ Edited ]

I've sent you the correct links via PM.

 

Thank you,

Message Edited by dlunceford on 03-20-2009 10:30 AM
Copper Contributor
Posts: 5
Country: United States

Re: Problem installing Act! 2009 Service Pack 1 on 64 bit Server 2008

I get this when I run Act_uninstaller.  All antivirus & ACT related services are stopped.  Selecting continue brings it right back to this dialog box:

 

Unhandled exception has occurred in your application. If you click

continue the application will ignore this error and attempt to continue. ......

 

Does it mean I have to do the manual uninstall?

 

Thanks.

Jay

 

Solution
Accepted by topic author jguruswamy
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 5
Country: United States

Re: Problem installing Act! 2009 Service Pack 1 on 64 bit Server 2008

Thanks, David.

It looked like the installer deleted the files even though I got the error message that said "...Unhandled exception occurred...."

Followed instruction to manually remove ACT! (22957).

Installed SQL Server and ACT! Premium 2009 11.1. Got one error message "....Unable to load SQL Server OLEDB provider resource DLL. The application cannot continue." But it allowed me to continue with ACT! installation and everything seems to work now!

Jay