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Problem completeing Mail Merge with Graphic in Outlook

New Member
Posts: 2
Country: USA

Problem completeing Mail Merge with Graphic in Outlook

I've got a template created and am able to send out a single e-mail through ACT and it works fine. When I try to Mail Merge the template(which has a graphic header at the top), the graphic does't appear in the recipients e-mail, instead, it is just the shape with a red x in the upper right hand corner. I've tested several times with files types of both jpg and png with no success. Please help as I'm looking to mail merge almost our whole database of 4,000 contacts and need this to look right.

 

Thanks!

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Problem completeing Mail Merge with Graphic in Outlook

Also - if trying to email more than 150-200 at a time, you'll find Outlook will run out of resources and choke.

To do this you'll need something like SwiftPage:
http://www.swiftpage.com/partners/partner.asp?Partner=GLComputing.MLazarus
New Member
Posts: 2
Country: USA

Re: Problem completeing Mail Merge with Graphic in Outlook

Will using swiftpage solve my graphic issue? It looks like it caps out at 1,000 e-mail per day. I'm looking to do 4,000 or so all at once.

 

The other two articles you provided didn't seem to solve the graphic issue I'm having. I still don't understand why I can send to one contact through ACT and the image is fine but if I mail merge two contacts, the image is gone with a red x in its place.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Problem completeing Mail Merge with Graphic in Outlook

SwiftPage uses real HTML... much better than the Word templates. Also gives great reports and handles "Do not send" opt-out

You can get additional 1000s at $4.99 ea per month as pre right hand side of;
http://www.swiftpage.com/Pricing/SwiftpagePricing.pdf