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Problem adding database using web site administration tool

Nickel Super Contributor
Posts: 843
Country: United States

Problem adding database using web site administration tool

Uninstalled ACT! 2013 for Windows

Checked Windows\Assembly folder which only referenced two ebf... tokens (see attached image)

Rebooted

Installed ACT! for Web 2013

Opened database – going through web site administration tool

Web Server and User Account both successful.

Trying to log into database on add/remove database tab, log in and connecting to server progress bar.

Get error (see attached).

What to do now?

 

 

 

Rita Kogstad
RKA Associates
Stamford, CT
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Problem adding database using web site administration tool

Hi Rita,
The file in question is located in the Plugins folder in the ACT! for Web program directory. Can you verify the file is there and the correct version (1.0.0.0)? Also, ensure that full permissions have been granted to the Plugins folder.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Nickel Super Contributor
Posts: 843
Country: United States

Re: Problem adding database using web site administration tool

File is correct version.

Shared the folder, which was not originally shared.

All users have full control.

Still have the same error message.

Rita Kogstad
RKA Associates
Stamford, CT
Nickel Super Contributor
Posts: 843
Country: United States

Re: Problem adding database using web site administration tool - update

Turned out the problem was related to a slew of left-over dll's from earlier versions of ACT! which needed to be removed, since upgrades were not always as good as they are now in removing older stuff apparently.

TS gave me a list of files and registry entries to delete after uninstalling, but still had the same issue after reboot and reinstall.

Finally, did another uninstall, and then ran the uninstaller, rebooted and reinstalled, and all is well again.

Rita Kogstad
RKA Associates
Stamford, CT