09-07-2011 03:22 AM
We've just installed ACT 2010 on a new PC, which is Windows 7 running Office 2010. I cannot write to all of our old documents in our templates folder from this PC, in the 'Open' window I can only see the TPL files, no ADT files
If I browse to the templates folder, and try to open the ADF files with ACT, I keep getting a msg box saying "Microsoft Word needs to be installed".
In the Preferences window, I get no option to select MS Word, only the ACT Word Processor
The rest of the PCs connected to the database which have created these ADF files, are Windows XP3 running Office 2007
Any ideas anyone???
09-07-2011 05:46 AM
The issue is that ACT! 2010 and Office 2010 are not compatible versions. ACT! 2011 was the first version to be compatible with Office 2010. We have a work-around to integrate ACT! 2010 with Outlook 2010, but it will not provide the interface with Word or Excel. For information see this article: KB Article 26713
There is an add-on that will provide the full integration (including Word and Excel) developed by DesignR1. Here is a link to their web page for more information: Office 2010 Add-on
09-08-2011 01:15 AM
The trial seems to work well with Word, but is grinding my Outlook to a halt, has anyone else used this addin??
When opening Outlook I keep getting window saying that ACT Address Book Service is not properly configured, or the database is locked. Then given the option to configure it,which brings up the settings, all correct as far as I can see. Even if I set the E-mail Preferences to NONE within ACT, I still get the message when opening Outlook, which takes about 5 min...
How do I get rid of this Address Book within outlook?
Anyone else using this addin that can advise? Can this be sorted?