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Preventing e-mails that I send from going into a colleagues records

robinemcd
New Member
robinemcd
Posts: 6
Country: USA

Preventing e-mails that I send from going into a colleagues records

‎11-30-2011 02:03 PM

We are using Outlook integration with ACT 2012.  Every e-mail that I send to my colleague is getting posted as history to his record in ACT.  Every e-mail that he sends to me is getting posted in my record in ACT.  How do I stop this?

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Nickel Super Contributor ritakog
Nickel Super Contributor
ritakog
Posts: 843
Country: United States

Re: Preventing e-mails that I send from going into a colleagues records

‎12-01-2011 08:10 AM

In Tools | Preferences | Startup tab, uncheck "allow history creation for e-mails sent from a user of this database to another user."

Rita Kogstad
RKA Associates
Stamford, CT
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robinemcd
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robinemcd
Posts: 6
Country: USA

Re: Preventing e-mails that I send from going into a colleagues records

‎12-01-2011 09:33 AM

Thank you so much!

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