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Prevent access to remote database after employee leaves company

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Copper Super Contributor
Posts: 48
Country: USA
Accepted Solution

Prevent access to remote database after employee leaves company

[ Edited ]

ACT premium, v16.2.14...

 

I read an older post, http://community.act.com/t5/Act-Premium/Employee-left-with-a-remote-database-on-their-laptop-Are-my/... but my situation is a bit different:

 

  • I'm the I.T. person at the company and the employee was terminated prior to my knowing, so the former employee has the computer with a remote database copy on it.  I believe I changed the password and I believe the scheduled sync occurred on that computer (which should then prevent further access to the remote database).  Since I don't have access to that computer, I can't verify that.  Also, nothing would stop the former employee from 'disabling sync' (unless that requires admin rights) prior to my changing the password.
  • If I did the wrong thing and disabled (or suspended) sync prior to changing the password, I assume that they would be able to still open the remote database?
  • When the database hasn't been synced and the 'days remaining' is down to 0, does that prevent the remote database from being opened?
  • Does reducing the number of activated licenses (we currently have 8) prevent access for that ex-employee?  I'm assuming not, because there's only 1 serial number with an 8-user license.  The ex-employee's user has been marked as 'inactive'.  I assume that requires access the the ex-employees computer to deactivate.

 

 

 

 

 


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Solution
Accepted by topic author ActNewb
‎09-25-2015 03:20 AM
Copper Super Contributor
Posts: 116
Country: USA

Re: Prevent access to remote database after employee leaves company

[ Edited ]

Act!Newb,

 

Here are the answers:

 

1. If you changed the password and the employee syncs, the database will still be on the computer but they will be unable to access the content.

 

2. Yes, if you disabled the database before changing the password they will still be able to access the database on their computer. There is no reversal for a disable. If you suspend the sync, you will be able to re-enable the sync.

 

3. The employee can access the database.

 

4. Reducing the amount of active licenses will not prevent the employee from accessing the database. The employee will need to sync to have the settings carry over from the publishing computer. There is not a way of deleting the database without the employee deleting it off of his computer. The Database is local to the computer and the employee will be able to access the database.

Hope this helps,

Scott Baker
Visit the knowledgebase at http://kb.act.com

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Copper Super Contributor
Posts: 116
Country: USA

Re: Prevent access to remote database after employee leaves company

Act!Newb,

 

Thank you for submitting your post. The issue you are having may be resolved by checking out our Knowledgebase at http://kb.act.com.

 

Below is a link to a Knowledgebase Article for more information about how to disable the remote database for the user that is no longer with the company:

 

  1. 14199 How to Manage Remote Databases in Act! - http://kb.swiftpage.com/app/answers/detail/a_id/14199
Hope this helps,

Scott Baker
Visit the knowledgebase at http://kb.act.com
Copper Super Contributor
Posts: 48
Country: USA

Re: Prevent access to remote database after employee leaves company

I already had checked that out.  That KB article doesn't address any of the issues I had mentioned in my original post.

Solution
Accepted by topic author ActNewb
‎09-25-2015 03:20 AM
Copper Super Contributor
Posts: 116
Country: USA

Re: Prevent access to remote database after employee leaves company

[ Edited ]

Act!Newb,

 

Here are the answers:

 

1. If you changed the password and the employee syncs, the database will still be on the computer but they will be unable to access the content.

 

2. Yes, if you disabled the database before changing the password they will still be able to access the database on their computer. There is no reversal for a disable. If you suspend the sync, you will be able to re-enable the sync.

 

3. The employee can access the database.

 

4. Reducing the amount of active licenses will not prevent the employee from accessing the database. The employee will need to sync to have the settings carry over from the publishing computer. There is not a way of deleting the database without the employee deleting it off of his computer. The Database is local to the computer and the employee will be able to access the database.

Hope this helps,

Scott Baker
Visit the knowledgebase at http://kb.act.com
Copper Super Contributor
Posts: 48
Country: USA

Re: Prevent access to remote database after employee leaves company

Thanks for the info.  It would be useful if there was a 'Best Practices' KB article and/or in the product help to help with these situations.