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Premium for Workgroups/Web 2009 and Word 2007 Problem

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Posts: 1
Country: United States

Premium for Workgroups/Web 2009 and Word 2007 Problem

So our office has switched to Office 2007 and all installs were done before Act was. The problem is that Word 2007 can't be used to edit and create templates properly. I have read the knowledgebase and did the work around (saving the file in quotes and adding the ending .adt). The problem now is that when we use a bold company/contact merge field only the 1st and 2nd words of the are bold and the rest of the words are in a smalled font!

Chatted with online support and sent them our template we are using and they got the same problem. Tried to create a new template with just the customer field = same problem. Merged a demo database template no problem and the company name was correct. Tried to edit it and save it and the problem came back.

 

I loaded a PC with Word 2003 and edited some templates and guess what.....no problems! Then merged a record using Word 2007 and that 2003 created template and it was perfect. tried to edit it with Word 2007 and back to the same problems.

 

Any help would be great??????!!!!