05-02-2018 12:26 PM
When the user closes Act then opens it up again all preferences are set back to default. Outlook sync settings are wiped out from Tools-Preferences (this is intermittent, I've seen everything work fine for a few weeks then all of a sudden everything resets)
Tried rebuilding the preference files, tried deleting all preference files, deleted the act data directory in %appdata%, cleared preferences from the server
Act 18.2, 19.2, 20. Each version has the latest update installed
All clients are locally installed without SQL. Database files are hosted on remote servers.
Win7 Office 2010/13
I support over 350 Act users and these preference files are taking up way too much of my time, I'm getting multiple calls per week and nothing seems to fix it. The users have been requesting a different CRM for a few years now and I've always been against it but this has become a maintenance nightmare and a major time sink.
What can cause Act to revert back to default settings?
05-02-2018 07:46 PM
05-03-2018 06:34 AM