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Possible to track when value changes from A to B?

Copper Contributor
Posts: 46
Country: USA

Possible to track when value changes from A to B?

We have two ID/Status' of Customer and Customer-Inactive, the latter being when they haven't purchased in the last 2 calendar years. Is it possible to track when a field changes from A to B (Customer Inactive-Customer)? 

 

 

Bronze Super Contributor
Posts: 1,679
Country: Australia

Re: Possible to track when value changes from A to B?

Yes, it is.

See this KB http://kb.act.com/app/answers/detail/a_id/15331/

Modify your ID/Status field, and in step 3, tick the Generate History option.

 

Ben.