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Poor performance & crashing ACT Premium

New Member
Posts: 1
Country: United Kingdom

Poor performance & crashing ACT Premium

I am running ACT 2009 Premium.  We have been running the product for nearly a year and have been experiencing ongoing performance issues.

 

Spec: 

 - ACT 2009 Premium - running on a dedicated server (well above minimum spec)

 - 6 concurrent users (all with PCs well above minimum spec) 

 - ~6000 contact records

 

Issues:

 - Adhoc poor performance - particularly when looking up info (e.g. Clicking on contact list, or clicking on history tab)

 - Poor performance then leads to the product hanging

 - We also get "Deadlock" error messages on a regular basis.

 

We have upgarded all hardware and removed anti-virus (as advised that this can cause conflicts).  However, the performance issues just get worse.  Restarting all PCs/ server offers limited help - but then the issues return.  The application is becoming unusable - and is making my life a misery...

 

Does anyone have any suggestions?

 

 Mark