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Poor Customer Service

Copper Contributor
Posts: 16
Country: USA

Poor Customer Service

I have been using ACT desktop for 15 years and just changed to ACT Premium Cloud. My database was too large to upload on site; therefore, I had to contact customer support to assist. After remote log in sessions, three phone calls to support, my database has not be uploaded to site. I am extremely upset at this moment. When I am called the support team assures me it will be uploaded in 24 hours, etc.

 

This is not going well!!  I love the desktop version but customer support needs to get their act together. The problems starts at the head!!

Silver Contributor
Posts: 1,813
Country: USA

Re: Poor Customer Service

Hosting your database with Swiftpage is not your only option.  There is a hosting provider program with competitive pricing and much better service.  

 

http://partners.act.com/hostingproviders

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Copper Contributor
Posts: 16
Country: USA

Re: Poor Customer Service

Thanks, but I paid $400.00 for service. Will I need to pay more for hosting the product? Not sure I understand.

Silver Contributor
Posts: 1,813
Country: USA

Re: Poor Customer Service

You can purchase the product separately from the service.

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Poor Customer Service

Hi Priscilla,

I'm very sorry to hear this. It's certainly not the onboarding experience we want to give our customers.
I'm looking into this right now, and have escalated your ticket. I've requested that our cloud operations team contact you as soon as your database is available.
Due to the differences in time zone, I would expect this to be completed on Monday at the latest.

Apologies for the delay, and thank you very much for your patience.
Copper Contributor
Posts: 16
Country: USA

Re: Poor Customer Service

Thank you very much!

Copper Contributor
Posts: 16
Country: USA

Re: Poor Customer Service

Thank you, my database is working perfectly now!!

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Poor Customer Service

That's great to hear.
Sorry for the delay, and thank's again for your patience.