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Please help! trying to reinstall ACT Prem 2012, getting error: You must use"Turn Windows on or off in control panel....net 3.5 sp1"

New Member
Posts: 1
Country: USA

Please help! trying to reinstall ACT Prem 2012, getting error: You must use"Turn Windows on or off in control panel....net 3.5 sp1"

I see that .net framework 3.5 sp1 is installed but I cannot process with act installation and I know very little about computers.

 

We recently had a quickbooks update cause our computer to crash and had a quickbooks agent reinstall it.  That is when we realized our Act was no longer working.  Now after uninstalling and attempting to reinstall we have this error message:

 

You must use"Turn Windows on or off in control panel to install or configure microsoft.net 3.5 sp1"

 

can anyone help me? I need some clear steps as I am not an IT person.

Thank you!!!

Kim

Silver Super Contributor
Posts: 2,328
Country: USA

Re: Please help! trying to reinstall ACT Prem 2012, getting error: You must use"Turn Windows on or off in control panel....net 3.5 sp1"

Try the .NET Framework repair tool.  You can find it at this link.

 

http://www.microsoft.com/en-us/download/details.aspx?id=30135

 

Stan


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