01-13-2021 03:32 AM
We are currently experiencing an issue where photo shortcuts can't be opened in opportunities. Attachments will open fine, like PDFs but clicking the shortcut to open the photos doesn't do anything. (The photo is in the file path specified though)
I have tested to see if I can re-add the photo shortcut and it works however having to do this for every opportunity would take forever.
Any ideas would be greatly appreciated.
01-14-2021 03:34 AM
Yep, its from the same location too so the file path is the same. The original shortcut doesn't work. Re-adding the photo with a new shortcut works on that re-added one. The original shortcut stays the same and is unclickable.
01-14-2021 06:11 AM
We can see what the issue is, although within Act the attachment shows as M:\ the actual path in the shortcut goes to the UNC path. We have recently moved M:\ from one server to another. How do we update all of the shortcuts at once as we have only ever added them as the mapped drive.
The other option would be that when we fully retire the server it has moved from we could create an alias on the new server of the same name but we would rather avoid this.
01-22-2021 08:31 AM
Good news -
Could you give details of the software that lets you do this as I thought the people who used to make it went out of business. Would like to keep a note so I can help others in the future.