09-15-2009 07:16 AM
09-15-2009 07:36 AM - edited 09-15-2009 07:37 AM
Please provide steps to reproduce the issues you've described. What task and criteria are you creating with the ACT! Scheduler to get the issue mentioned? Based on the information provided, the timer issue appears to be associated with a previously reported issue.
If you would like to have the ability to create a history entry during the phone call, feel free to post your request in the Share Your Ideas forum.
09-15-2009 08:10 AM
The bug that was reported many months ago, still before 2010 was released is the scheduler one. Set the scheduler to import calendar items from Outlook for the next two weeks only, and you will either get the entire calendar or every repeating items (I can't tell, because the Outlook calendar is not frequently used on this computer). This populates the Act calendar with hundreds of completed calendar items going way back into the past. I can't tell how far back it goes. I reported the problem at least three times, and never got a response.
The dialer problem is new to this release. Just use the dialer, have the timer pop up automatically. You'll see the rest for yourself. When you close down the open windows after the call is complete, another timer pops up. It has to be turned on to shut it down properly. This calls up another history record. My guess is that this was some half-hearted effort to correct the incredibly dumb original programming (that I have been suggesting they change for two or three years), in which the window for notes pops up AFTER you close out the call. (It's hard to know what genious planned this small routine, but, in my experience, people using the dialer to free their hands actually want to take notes DURING a call, not after!). My workaround, stupid though it is, was to create a custom command that pulls upon the Windows notepad. I created an icon. I dial my call. If I need to take notes, I open the notepad. I close the call (which records the length of the call in the history record, something used for ... what is it called... jee whiz... if I could only remember.... oh, yes, it's called time tracking for billing! oh yes,) then I cut and paste my notes into the actual history record.