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Permissions

New Member
Posts: 2
Country: USA

Permissions

I am the Administrator of our account, yet am unable to change my own permissions.  They are all greyed out and don't include the ability to export to Excel.  Please advise.

New Member
Posts: 2
Country: USA

Re: Permissions

PS

 

I am using Sage! Premium 2011, Windows 7 and Firefox as a server.  I am local, accessing our hosted server, but my other admin is remote.

 

Thanks for your help.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Permissions

Is ACT! only on the server or locally synced?

You said Firefox ... are you accessing via web browser?
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Permissions

Are you attempting to remove permissions?  By default/design an admin will have all available permissions, which cannot be reduced or removed.  To reduce authority, consider one of the lower authority levels (ex: manager) and add/remove permissions.

 

Export to Excel not listed: What version of Office do you have installed?  Is it 32-bit or 64-bit? 

 

Is there a particular problem you are trying to resolve?

Greg Martin
Sage
New Member
Posts: 5
Country: USA

Re: Permissions

When I try to back up.  I get a message that "you do not have permission to  write to this file"  I have been using Act 6 for years and this has been the first time I got this message.

 

Lee Harmeling

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Permissions

Lee, is that the exact error?
What version of Act!?
What operating system?
Where are you trying to store the backup?
New Member
Posts: 5
Country: USA

Re: Permissions

Mike,

 

The error message is "you do not have permission to write to this file"

I am using Act 6.0 and have been for a long time without problems with back up.

The problem seemed to be on my laptop which is windows 7 but a test on a desktop with windows XP had the same problem

I am trying to store the backup on a SanDisk flash drive.

 

I am not doing anything differently than I have for many years. 

Let me know if you have any ideas.

 

Lee Harmeling

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Permissions

New Member
Posts: 5
Country: USA

Re: Permissions

No I Do Not.  It will backup to the C Drive

New Member
Posts: 5
Country: USA

Re: Permissions

I have tried to uninstall and reinstall the program and that failed.  It is uninstalled and when it goes through the install process it gets to 99% and then just clicks off.  Any ideas here?