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Peachtree Link using ACT premium 2008 with PT Quantum 2007

Copper Contributor
Posts: 13
Country: USA

Peachtree Link using ACT premium 2008 with PT Quantum 2007

Trouble:  Setting up Act/Pt link
Using:  Act premium 2008   and Peachtree Quantum 2007
 
I have been on the phone for at least 8 cumulative hours with escalation specialists over at Sage, and still we cannot get our PT/ACT setup to work.  They literally gave up on us, saying they cannot find the problem.  So far we have installed and uninstalled both programs numerous times; they 'took control' of my computer and server and tried changing various permissions of various folders; they even sent me a new ACT premium cd,  assuming my original one was corrupt.  We  turned off all firewalls, anti-virus, etc.  Even the demo companies cannot be set up;  not on any of our 6 workstations; nor on the server.
 
The problem is this: 
The link installs.  But when i try to set the link up from the ACT program, I get at far as selecting my Peachtree company  directory.  The "company name" window remains blank, so i can't select the actual company.
 
I was hoping maybe someone here had a simple answer that was being overlooked.
 
anyone?
 
Smiley HappyFalala
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Peachtree Link using ACT premium 2008 with PT Quantum 2007

Have you tried the PT support guys?

 

I don't think we have this link in AU, so haven't seen it... but maybe the PT support guys have some more ideas?