08-16-2008 11:22 AM
I need help!
I am an ACT 2007 Premium user. I have 3 remote databases running on laptops and 2 Palm cell phones syncing off two of those remote databases.
I recently decided to upgrade our laptops because we all felt ACT was moving to slow. We went out and purchased Pentium Duo Core laptops with 3gig's of RAM. The first problem is that all new laptops ship with VISTA. So, we decided to purchase the new MS Office 2007 to go along with VISTA. I quickly found out that ACT 2007 doesn't work with Office 2007. We consulted with ACT and they suggested that we upgrade to the NEW ACT 2009 with Palm OS v3. So, we did. After a 2 days of backing up, installing and redeploying databases, I found out that Palm OS v3 does not work with ACT 2009. The v4 release won't be out for months. So, we decided to downgrade to ACT 2008, which was assured to work with Palm OS v3. I spent another day uninstalling ACT 2009, reinstalling ACT 2008 and redeploying all the databases, just to find that any new or updated contact info put into the Palm isn't syncing back into ACT. There is a very small footnote that refers to this on the website.
Our sales team and consultants do most their work on the road and depend on the ability to update their palms and sync with their laptops. After $3,000 of expense, I am somewhat worse off than I started. Though, the computers seemed slow, we were at least able to work remotely by mobile. Now we are not.
I can only think of removing Vista from the PC's, installing XP and returning back to ACT 2007 with our Palm OS v2. That would waste our $400 investment into MS Office 2007, but would hopefully produce a $1000+ credit from ACT for software we can't use.
Does anyone have any solutions or suggestions?
I would much appreciate it.
By the way, I didn't even mention all the hours and days I've spent on the phone with the overseas tech support team. Such a waste of time!
08-17-2008 05:36 PM
If you are using ACT! 2009 v11--that has not released to the public yet--the system requirements for a Palm device for using ACT! Link to Palm OS (free on the CD) are as followed:
Palm OS 3.5-5.4
• 33 MHz device processor
• 8 MB system memory; 500 KB free plus 1 KB for each contact
• Palm HotSync® Manager 3.5-4.1.0 (4.1.0 recommended for Windows XP, included with Palm Desktop 4.1.4e) and 7.0.2 (included with Palm Desktop 6.2)5
The ACT! 2008 Link for Palm OS has similar requirements.
You can upgrade your Palm OS via the Palm website, www.palm.com at no charge.
You can utilize an add-on called Companion Link Express. It will synchronize any version of ACT! 6.0 and newer to almost any PDA available. They have a special add-on for iPhones.
Companion Link Express $49.99
08-17-2008 05:58 PM
Thanks, but I'm looking for a solution for my Palm that I can use now. Unfortunately, I can't stop working to wait for Sage to release either a newer version of ACT 2009 or Palm OS then I already have.
08-17-2008 06:57 PM
I did not say you had to wait for another version.
If you have 2008, then you just need to upgrade your Palm OS to 3.5 (free from Palm.com) or higher; or you can purchase and utilize CompanionLink Express.