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PROBLEM --act email leaves contact fields...please help

Copper Contributor
Posts: 72
Country: USA

PROBLEM --act email leaves contact fields...please help

 

Hi..when we send an email from ACT 2009 -- the database info shows up. --this is very bad...I see it often on the CC copies, but always on any forwards as well---  (see below)  Please help

 

--------------------------------------------

DatabaseID=[[DatabaseID]]|ContactID=[[ContactID]]|

September 13, 2011

  

 

 

Dear Mary Kay,

 

It was so good to speak with you…i

Silver Contributor
Posts: 1,813
Country: USA

Re: PROBLEM --act email leaves contact fields...please help

This looks like a corrupted email template. Please try a different template and let me know if the problem goes away. If it's a bad template, you would need to recreate it.
Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: PROBLEM --act email leaves contact fields...please help

Copper Contributor
Posts: 72
Country: USA

Re: PROBLEM --act email leaves contact fields...please help

I do not recall.  im using 2009...but had ACT 6 before...  my way of creating a template is to copy a current one and change the name,,,

 

not sure how to make one from scratch

Silver Contributor
Posts: 1,813
Country: USA

Re: PROBLEM --act email leaves contact fields...please help

In ACT, go to Write, New Letter/Template.  Or open the demo database and see if it occurs there as that databases uses a different set of templates.

 

 

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Copper Contributor
Posts: 72
Country: USA

Re: PROBLEM --act email leaves contact fields...please help

thank you..  i am confused. It uses word, yet I dont know how to save as an .adt file that ACT uses.

Copper Elite Contributor
Posts: 233
Country: USA

Re: PROBLEM --act email leaves contact fields...please help

Hello Kaye

 

Haven't seen this issue for a long time, click on the link below and follow this kb

Performing a Mail Merge to Print or Word Processor results in a Blank Screen, No Merge, or a Failed ...

 

It may not be your exact error but It talks about showing hidden txt in templates, which maybe what your doing.

 

Hope this helps

 

Kurt Rosemann

Platinum Act! Consultants
Kurt@ActiveSales.net | www.ActiveSales.net | 877-569-8005
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: PROBLEM --act email leaves contact fields...please help

You'll note that the article Kurt references is for ACT! 6.0 ... and that's when those fields were used in the templates
Silver Contributor
Posts: 1,813
Country: USA

Re: PROBLEM --act email leaves contact fields...please help

It could be broken, but also make sure you open the template from ACT and not from Word
Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider