PROBLEM --act email leaves contact fields...please help

[alkaye]

Hi..when we send an email from ACT 2009 -- the database info shows up. --this is very bad...I see it often on the CC copies, but always on any forwards as well---  (see below)  Please help

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DatabaseID=[[DatabaseID]]|ContactID=[[ContactID]]|

September 13, 2011

Dear Mary Kay,

It was so good to speak with you…i

[jonmklub]

This looks like a corrupted email template. Please try a different template and let me know if the problem goes away. If it's a bad template, you would need to recreate it.

[GLComputing]

Were the templates converted from an earlier version?

[alkaye]

I do not recall.  im using 2009...but had ACT 6 before...  my way of creating a template is to copy a current one and change the name,,,

not sure how to make one from scratch

[jonmklub]

In ACT, go to Write, New Letter/Template.  Or open the demo database and see if it occurs there as that databases uses a different set of templates.

[alkaye]

thank you..  i am confused. It uses word, yet I dont know how to save as an .adt file that ACT uses.

[kurt2112au]

Hello Kaye

Haven't seen this issue for a long time, click on the link below and follow this kb

Performing a Mail Merge to Print or Word Processor results in a Blank Screen, No Merge, or a Failed ...

It may not be your exact error but It talks about showing hidden txt in templates, which maybe what your doing.

Hope this helps

[GLComputing]

You'll note that the article Kurt references is for ACT! 6.0 ... and that's when those fields were used in the templates

[jonmklub]

It could be broken, but also make sure you open the template from ACT and not from Word