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PC Freezes

Accepted Solution Solved
Copper Super Contributor
Posts: 38
Country: Australia
Accepted Solution

PC Freezes

Version 12.1.181.0 Hot Fix 5

 

A users PC freezes and get the following error message. Any ideas?

 

ACTCT.PNG

ACT! Premuim 2010
Version 12.1.181.0 Hot Fix 1 & 5
SBS 2011
Win7Pro Clients

Accepted Solutions
Solution
Accepted by topic author Kurio71
‎09-25-2015 03:20 AM
Copper Super Contributor
Posts: 38
Country: Australia

Re: PC Freezes

Corrupt Preferences files. Copied another users files and pasted over corrupted files and changed user names. Now ACT! will launch.
ACT! Premuim 2010
Version 12.1.181.0 Hot Fix 1 & 5
SBS 2011
Win7Pro Clients

View solution in original post


All Replies
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: PC Freezes

Hello Kurio71,
If this occurring when the user is attempting to launch ACT!, then please see the suggested solutions in the following Knowledgebase article:
http://kb.sagesoftwareonline.com/app/answers/detail/a_id/25865/kw/25865

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Solution
Accepted by topic author Kurio71
‎09-25-2015 03:20 AM
Copper Super Contributor
Posts: 38
Country: Australia

Re: PC Freezes

Corrupt Preferences files. Copied another users files and pasted over corrupted files and changed user names. Now ACT! will launch.
ACT! Premuim 2010
Version 12.1.181.0 Hot Fix 1 & 5
SBS 2011
Win7Pro Clients