12-10-2009 12:51 PM
ISP: Comcast Cable with fixed IP
ACT! 2009 Premium
Network Sync Service running on desktop in office 192.168.1.100 hardwired IP.
Cable Modem - unknown
Linksys WRT54G Wireless Router
Inside IP is Private Class C - 192.168.1.n
Issue: sync from outside was working fine in the past, company moved next town over, Comcast assured them they could keep the same IP, not so - IP changed - now laptops can't sync except while inside office. Telnet from outside to the NSS port (default = 65100) fails. Telnet from inside works.
RDP from outside fails, RDP from inside works.
On the Linksys router we've set Port rule to forward TCP&UDP traffic on 65100 to the NSS machine (IP=192.168.1.100) No luck.
There's a cable modem that I don't know the address for - angry IP didn't find the cable modem in the range 192.168.1.0 to 192.168.1.255 - I'm thinking the cable modem may have been reset by Comcast in the move, or by being powered down and is blocking now.
Any help / advice / suggestions appreciated
12-17-2009 02:09 PM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.