07-23-2018 05:12 PM
I have just installed Act! Pro Version 18.104.22.168, Update 6 on my new Windows 10 machine.
I have MS Office installed. Outlook is 2016 MSO (16.0.10228.20134) 32-bit.
When I try to select Outlook as my mail system (as I did on the predecessor system), I get this:
It sees to me this should be a reasonably seamless process, as it was for the previous installation. I have had suggestions to uninstalll and reinstall Office, but that is a non-starter for me. I'd switch to a different CRM before going through that process.
Does anyone have any actionable information for me so that I can get this system working the way it did before?
07-23-2018 05:40 PM
Try Office Quick Repair from Control Panel
Its an easy process.
Reboot and try Act! again.
07-26-2018 02:17 AM
Another possible reason (had this a few times...):
Outlook is not set as the "Standard APP" for Email in the Windows settings.
07-31-2018 07:18 AM
I was finally able to solve the problem by reinstalling Outlook. This wiped out my calendar, but I was able to restore it from a backup.
This is not the first time I have had the problem, and I have had the same problem (or far worse) with an earlier install.
I have been using Act from the time when it was a DOS program. It is inconceivable to me that there would still be any problems of such a serious nature in a program as mature and widely-used as this one.
At least it's fixed. Thanks to everyone for the help.