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Outlook slowness

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Copper Super Contributor
Posts: 91
Country: USA

Outlook slowness

Act support,

 

Setup 

Windows 10

Office 2016

Act Premium 21.

Database hosted on Windows Server 2016

 

 

Would having multiple shared mailboxes and the Act Outlook add-in cause Outlook to randomly stop responding and/or take a long time to startup?

 

Troubleshooting done:

  • Added shared mailboxes to Outlook (Act add-in enabled)
    • Outlook takes up to 10 minutes to start.
    • Outlook randomly locks up
  • Disabled Act add-in (multiple mailboxes present)
    • Works fine, no issues with Outlook
  • Removed Shared mailboxes (Act add-in enabled)
    • Works fine, no issues with Outlook

Created new Outlook profile and found the same results as above.

Happening to multiple computers

 

Highlighted
Nickel Super Contributor
Posts: 492
Country: Germany

Re: Outlook slowness

[ Edited ]

Try this (EXACTLY as stated below):

 

Share the Demo DB on the Server where your main database resides.

 

Delete the default address book for the main from the user's Outlook integration settings.

 

Add the Demo DB address book  (it then becomes the first one in the list AND the Default); User Chris Huffman , no pwd.

Add the main database address book as the second one (it then becomes the second one in the list AND NOT the default)

Uncheck the checkbox for the DEMO DB (NOT default anymore) and check the checkbox "default" for the main database.

 

This is how it should look like:

 

1.jpg

 

 

Test again.

This always worked  for me in such cases, no idea why, so pls. don't ask.

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Highlighted
Copper Super Contributor
Posts: 91
Country: USA

Re: Outlook slowness

The hosting server is running SQL Enterprise so the demo database is not present.  Do you think I could just create a new blank database and try with that instead?

Highlighted
Nickel Super Contributor
Posts: 492
Country: Germany

Re: Outlook slowness

YES, the DEMO DB trick is just more convenient!

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de