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Outlook new email window not focused

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Copper Super Contributor
Posts: 105
Country: Australia

Outlook new email window not focused

Issue is a user of Act! will single click on an email address on a contact record.  The new email window will appear and the user will begin to type.  What happens is Act! is still focused and the word is typed into the email field not into the subject line of the new email windows.

 

My expectation would be that in Act! you single click on the contact records email address and a new window Outlook window would appear and the focus would move to this windows and you could begin typing.

 

Has anyone else experienced this issue?

 

This is the environment

  • Windows Server 2012 R2
  • Citrix
  • Outlook 2016 (16.0.4639.1000) 64-bit
  • Act! Premium Version 20.1.120.0 Update 7
  • MS SQL 2014 Standard (64-bit)

Thanks

Damon

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Nickel Super Contributor
Posts: 824
Country: USA

Re: Outlook new email window not focused

I have not experienced this.  Are all of your Citrix users affected by this problem?

Billy Clark
E: Billy.Clark@kqc.ca
P: 800-857-0558 x334
Act! Certified Consultant
MaaS Certified Consultant
World’s #1 Act! Reseller!
Keystroke
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Copper Super Contributor
Posts: 105
Country: Australia

Re: Outlook new email window not focused

Hi Billy

 

It is happening for all users.  I'm not sure if it is a windows issue or an Act! issue.  I am leaning more towards a windows/Citrix issue but not sure.

 

Thanks

Damon

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Copper Super Contributor
Posts: 91
Country: USA

Re: Outlook new email window not focused

Happening to all of our users too.  It also happens when they try to create/edit a letter.  This application is a support nightmare.