10-28-2011 10:00 AM
I am using ACT Pro 2011 and Outlook 2010. I have been running the outlook email rule for some years now (to take an outlook incoming email and copy it to the ACT database under the senders record).
I have just realized that the incoming emails are no longer getting copied to ACT. (Unfortunately this is not immediately obvious because the categorization of the message occurs before the ACT custom command is executed so it looks like the custom command was successful regardless of it failing or succeeding).
Furrther checking revealed the following:
Outgoing emails do get copied to ACT
Any suggstions on where to look to figure this out?
11-07-2011 09:20 AM
Just got the same complaint (was working) from a client on 18.104.22.168 HF4 Premium.
Outlook 2010 Exchange Cache Mode
KB 23020 (updated 8/11/2011)says:
...feature will not function with Exchange Server contacts...currently under investigation.