01-16-2009 01:45 AM
I have recently upgraded an ACT!2005/7 site with a single user licence to ACT!2009/11 Premium with 7 licences. ACT! is installed on a Win2003 SBS & 2 terminal servers. All users run ACT! via a TS session.
Everything went very well except users get a "File not found" error when sending an email via Outlook. This was solved by following KB #23410 (changing the %user% in the registry) & manually adding the HistoryQueue folder to the users' profiles. But I still got "Error in the application" if I clicked on the "Attachment email to Contact" icon, & some of the other icons wouldn't work at all.
I have manually added the "Temporary Attachment Files" folder to the user profile, & that seems to fix everything except the "Attachment email to Contact" icon.
I've installed ACT! on terminal servers before without these problems (or needing to manually edit the registry & add folders). Does anyone know:
1. How to fix the icon issue
2. What I need to tell their network administrator to adjust to avoid future problems.