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Outlook forgetting email settings

Copper Contributor
Posts: 8
Country: Australia

Outlook forgetting email settings

Hey guys, I work in an office environment where users are on a domain and connect to the file server. My issue is that once I have configured a users Act account and Outlook account, the Outlook account will forget itself after a brief period of time. 

I've looked for solutions but can't seem to find an answer other than putting the PAD file to a local directory. Our .pad file should already exist locally on the server so this should not be the issue.

https://community.act.com/t5/Act/ACT-2011-quot-Forgetting-quot-Email-Setup/m-p/113922#M43602

 

https://community.act.com/t5/Act/Outlook-randomly-quot-forgets-quot-ACT-address-book-settings/m-p/53...

Does anyone know a fix to this issue?

Many thanks
Sam

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Copper Contributor
Posts: 8
Country: Australia

Re: Outlook forgetting email settings

I just found the below post which addresses the specific issue the organisation is having.  Does anyone know a fix?

 

https://community.act.com/t5/Act/ACT-Address-Book-service-is-not-properly-configured-error-on/td-p/1...