07-11-2016 06:26 AM
07-11-2016 06:58 AM
I have Act! Premium Version 18.104.22.168, and Office 2013.
Yes, I did re-start Outlook and my PC (for several times).
Actually I got help from Juan Carlos Garcia (Nickel Contributor), yesterday. Have followed his instructions but still it doesn't work... I got in contact with him already.
I will have a look at the link you have sent me.
Thanks for your time and support.
07-15-2016 01:58 AM
I have replied already your questions a few days ago...
I can see now that the emails/new history appears into ACT History but with 1 day delay.
Would appreciate your help here.
07-15-2016 02:09 AM
07-15-2016 02:37 AM
That is correct: the the history only appears after 1 day.
I have followed the instructions given by Juan Carlos and you, but I have noticed that the file Act.Outlook.Service.exe is a PDF file and maybe it has to be a XML file? On the other hand, when I follow step 7, I cannot find Act.Outlook.Service.exe, in order to double click on it. I only have Act.Outlook.Service (not sure if this is important)
So, when I am at the History Queue, I have 3 folders: Errors, Holding, Logs. The 1st 2 are empty and the Logs one, only contains XML docs...
Therefore, I couldn't follow the last procedures...
Thanks in advance for your support.
07-15-2016 03:09 AM
07-15-2016 03:46 AM
Please have a look to the attached file, when I was following the procedures from the link you have sent me a few days ago, in order to solve the history problem.
From the task manager, I cannot see Act.Outlook.Service.exe (I can only see Act.Outlook.Service (without extension). Does it matter? If not, then can I follow the procedures from here:
Act.Outlook.Service.exe is not running or did not start properly
You may be able to resolve this by starting or restarting the Act.Outlook.Service.exe process.
and then follow the next procedures, from the link you have sent me?
07-18-2016 05:09 AM
07-20-2016 01:51 AM
Just so you know the program that attaches emails to ACT can take some time to link them but not a day. Just wonder if you look say after 30 minutes if the email appears in history.