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Outlook email not updating in Act until reboot of workstation

New Member
Posts: 1
Country: Australia

Outlook email not updating in Act until reboot of workstation

When emailing in Outlook, ACT stops updating email history.

 

However when we restart the workstation the history gets updated.

 

I know it is probably an addin/service stoppping issue.  But I do not know what is causing it to stop.  

 

Act/outlook integration service seems to be running normally.

 

Our config is:

- Act Premium 16.0.291.0 hot fix 4 running with SQL/Windows Server 2008

 

Workstation is

- Windows 8.1

- Outlook 2013

 

Any advice appreciated

Copper Super Contributor
Posts: 22
Country: United_Kingdom

Re: Outlook email not updating in Act until reboot of workstation

Hi

 

Have you tried removing and reconfiguring the Email and Outlook sync setup in Preferences?

 

In Outlook (mines 2010) under file / options / add-ins. have you looked at the ACT Outlook Addin and clicked manage to make sure it's ticked there?

 

After you have sent an email when you go into ACT against the contact in History are you pressing refresh (f5) as try doing it a few times see if it does appear. ACT will need to be refreshed after an email is sent to record the message.

Robert Hupston
Act! Certified Consultant
Web: http://softext.co.uk
Email: rob@softext.co.uk
Tel: 0121 323 2304