02-13-2018 06:21 AM
Please bare with me all since I am totally new to this product. I have a user who uses Citrix. Act! with Outlook Integration. Multiple times a day her Outlook will crash when sending emails. I've counted at least 5 times a day. When I ask for the times of the crash, I see these on application log of the Citrix Server. They pretty much line up with the times shes stated.
Outlook disabled the following add-in(s):
Name: ACT! Outlook AddIn
Description: ACT! Outlook AddIn
Load Behavior: 3
Threshold Time (Milliseconds): 1000
Time Taken (Milliseconds): 15647
Disable Reason: This add-in caused Outlook to start slowly.
Policy Exception (Allow List): 0
The version of Act! Premium on the server is 220.127.116.11. The version of Outlook on the server is 2013. Server this is all on is a Windows 2008 R2 box. Any insight to this would be great.
02-13-2018 04:26 PM - edited 02-13-2018 04:33 PM
I would suggest starting wih:
23701 Email History Fails to be Recorded Using Outlook® Integration in a Citrix® Environment
15275 Using ACT! with Citrix or Terminal Server
17444 How to Download and Apply the Citrix E-mail Hotfix
(I have not had any experience using last link)
02-14-2018 01:16 AM - edited 02-14-2018 01:31 AM
Sorry to say that, Carl:
all mentioned KB Articles are about 10 years old and have no relation to the problem.
It is not a CITRIX-related problem.
Normally the solution for the disabled addin message is very simple:
You have to re-enable the disabled addin in Outlook.
Go to the "file" menu of Outlook look for a button called "Slow or disabled addins" and enable the ACT!-Outlook-Addin permanently.
Does Outlook really "crash" or is this just the vague verbal description of the problem?
02-14-2018 06:58 AM
She states that
So what happens is as soon as I reply to or forward an email, Outlook Restarts. So basically Outlook shuts down completely and then restarts and opens up again. I don't have to click any buttons to have it restarts, it does it automatically.
Sometimes the Add-In plugin does not disappear when Outlook Restarts. But when it does disappear, I close out of Citrix and re-open it so I have the Add-Ins again
I've asked her to follow the instructions next time.
Go to the "file" menu of Outlook look for a button called "Slow or disabled addins" and enable the ACT!-Outlook-Addin permanently