Community
Showing results for 
Search instead for 
Do you mean 
Reply

Outlook disabled the following add-ins

New Member
Posts: 2
Country: USA

Outlook disabled the following add-ins

Please bare with me all since I am totally new to this product.  I have a user who uses Citrix.  Act! with Outlook Integration.  Multiple times a day her Outlook will crash when sending emails.  I've counted at least 5 times a day.  When I ask for the times of the crash, I see these on application log of the Citrix Server.  They pretty much line up with the times shes stated. 

 

Outlook disabled the following add-in(s):

 

ProgID: ACTOutlookAddIn.Connect
Name: ACT! Outlook AddIn
Description: ACT! Outlook AddIn
Load Behavior: 3
HKLM: 1
Location: mscoree.dll
Threshold Time (Milliseconds): 1000
Time Taken (Milliseconds): 15647
Disable Reason: This add-in caused Outlook to start slowly.
Policy Exception (Allow List): 0

 

The version of Act! Premium on the server is 19.2.146.0.  The version of Outlook on the server is 2013.  Server this is all on is a Windows 2008 R2 box.  Any insight to this would be great.  

Employee
Posts: 301
Country: USA

Re: Outlook disabled the following add-ins

[ Edited ]


I would suggest starting wih:
23701 Email History Fails to be Recorded Using Outlook® Integration in a Citrix® Environment

http://kb.act.com/app/answers/detail/a_id/23701

 

15275 Using ACT! with Citrix or Terminal Server

http://kb.act.com/app/answers/detail/a_id/15275/kw/citrix

 

17444 How to Download and Apply the Citrix E-mail Hotfix

http://kb.act.com/app/answers/detail/a_id/17444/kw/citrix

(I have not had any experience using last link)

Nickel Super Contributor
Posts: 353
Country: Germany

Re: Outlook disabled the following add-ins

[ Edited ]

Sorry to say that, Carl:

all mentioned KB Articles are about 10 years old and have no relation to the problem.

It is not a CITRIX-related problem.

 

Normally  the solution for the disabled addin message is very simple:

You have to re-enable the disabled addin in Outlook.

Go to the "file" menu of Outlook look for a button called "Slow or disabled addins" and enable the ACT!-Outlook-Addin permanently.

Does Outlook really "crash" or is this just the vague verbal description of the problem?

 

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
New Member
Posts: 2
Country: USA

Re: Outlook disabled the following add-ins

She states that 

 

So what happens is as soon as I reply to or forward an email, Outlook Restarts.  So basically Outlook shuts down completely and then restarts and opens up again.  I don't have to click any buttons to have it restarts, it does it automatically.

 

Sometimes the Add-In plugin does not disappear when Outlook Restarts.  But when it does disappear, I close out of Citrix and re-open it so I have the Add-Ins again

 

I've asked her to follow the instructions next time.

 

Go to the "file" menu of Outlook look for a button called "Slow or disabled addins" and enable the ACT!-Outlook-Addin permanently