05-16-2018 06:25 AM
I'm having problems with one of our user's Outlook. It has suddenly start loosing the ACT add-ins. The tab disappears and is not present with opening. Initially the add-ins were showing as Disabled. I have undisabled them and they then reappear but then disappear again and then show as "inactive". I can restore them by using the GO button on the com-addins option and ensuring that the ACT addin option is checked and then reopening in Administrator mode but the problem then re-occurs. The problem has only just started happening and only on one particular PC. Has anyone any suggestions for a fix or what I might be doing wrong!
05-16-2018 08:34 AM
What is the version of Act! and what is the version of Office installed ..?
Note: Although the latest version of Act! it is compatible with Office at 64 Bit, I still suggest you use Office at 32 Bit to avoid integration problems between Act! and Outlook
If you want to know the complete matrix of the compatibility of Act! with Office, take a look at this link... http://kb.act.com/app/answers/detail/a_id/29767
Additionally, remember to apply the exclusions in your Antivirus / Firewall that could be preventing the normal operation of the integration between Act! and Outlook... http://kb.act.com/app/answers/detail/a_id/25125
Another recommendation is to deactivate the user account control, and restart the computer
05-16-2018 08:55 AM
Sorry I should have mentioned in my original post - we use ACT Premium v19.2 v4 and Outlook 2016 (32 bit version).
Thanks to Juan Carlos for his reply. I'll work through this and see if it works.
05-17-2018 02:21 AM
The next time you find the addin disabled, check File > Slow and Disabled COM Addins:
If you see the Act Outlook addin in that list - you should be able to click "Always Enable this Addin".
Sometimes Outlook will disable an Addin that takes more than a couple of seconds to load during startup.
05-17-2018 02:33 AM
05-21-2018 03:34 AM