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Outlook crashing

Bronze Contributor
Posts: 930
Country: USA

Outlook crashing

Customer reports that their Outlook 'crashes' or 'ends abruptly' on their new 2003 Terminal Server with ACT! Premium 2011 with Service Pack 1 + Hotfix 1.  (5 users) Upgrade from ACT! 2005 on an older 2003 Terminal Server.  No further details.

 

I've offered to disable the outlook add-in for a day or two to isolate the problem and am awaiting their decision.

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Platinum Elite Contributor
Posts: 14,387
Country: Australia

Re: Outlook crashing

When you say "crashes", is there an error message or something in the Windows Event Log?

There is a known issue that's been discussed in the LinkedIN ACT! Fanatics Group where Outlook freezes or gets VERY slow... Sage are now aware of this and have said they are working on a fix (no time-frame at this stage)
Nickel Contributor
Posts: 173
Country: Australia

Re: Outlook crashing

has the latest service pack of office been installed? 2003 Sp3 or 2007 SP2? Also are there any other plugins enabled?
Travis Rosevear ACC for
Act Today Australia and New Zealand