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Outlook and Word addins not working for APFW 2012 (v14)

Copper Elite Contributor
Posts: 144
Country: Australia

Outlook and Word addins not working for APFW 2012 (v14)

Hi everyone,

 

One of our clients is having some difficulty with the Outlook and Word addins for APFW.

 

The setup for the server is as follows:

 

Windows Server 2008 R2 Standard SP1 64 Bit

Act Premium for web 2012 v 14.2.6.0 Hotfix 4

 

The outlook integration is not attaching emails, much in the same way that the word plugin is not attaching documents.

 

Some unusual issues noticed on the server:

  • all users can successfully access the database via the web interface however:
  • In the Web site Administration Panel in the Desktop Version of Act!, it fails on the first test for the account
  • in the Windows Event viewer, we are seeing the following error appear a few times a day:

WebHost failed to process a request.
Sender Information: System.ServiceModel.ServiceHostingEnvironment+HostingManager/33711845
Exception: System.ServiceModel.ServiceActivationException: The service '/APFWOutlookSrvc/ApplicationService.svc' cannot be activated due to an exception during compilation. The exception message is: This collection already contains an address with scheme http. There can be at most one address per scheme in this collection.
Parameter name: item. ---> System.ArgumentException: This collection already contains an address with scheme http. There can be at most one address per scheme in this collection.
Parameter name: item
at System.ServiceModel.UriSchemeKeyedCollection.InsertItem(Int32 index, Uri item)
at System.Collections.Generic.SynchronizedCollection`1.Add(T item)
at System.ServiceModel.UriSchemeKeyedCollection..ctor(Uri[] addresses)
at System.ServiceModel.ServiceHost..ctor(Type serviceType, Uri[] baseAddresses)
at APFWOutlookSrvc.CommonServiceHostFactory.CreateServiceHost(Type serviceType, Uri[] baseAddresses)
at System.ServiceModel.Activation.ServiceHostFactory.CreateServiceHost(String constructorString, Uri[] baseAddresses)
at System.ServiceModel.ServiceHostingEnvironment.HostingManager.CreateService(String normalizedVirtualPath)
at System.ServiceModel.ServiceHostingEnvironment.HostingManager.ActivateService(String normalizedVirtualPath)
at System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath)
--- End of inner exception stack trace ---
at System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath)
at System.ServiceModel.ServiceHostingEnvironment.EnsureServiceAvailableFast(String relativeVirtualPath)
Process Name: w3wp
Process ID: 5692

 

So far I have only checked the settings as per KB Article 21271:  http://kb.swiftpage.com/app/answers/detail/a_id/21271

 

is this error above anything to be concerned about?

 

where should I start with the Outlook and Word addin issues?

 

Cheers

 

 

 

Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services


Nickel Super Contributor
Posts: 397
Country: USA

Re: Outlook and Word addins not working for APFW 2012 (v14)

What is the Office version installed on users' computers?

 

...Microsoft® Office 2003, 2007, and 2010 (32-bit version only) (SP3 recommended for Office 2003 and SP3 recommended for Office 2007)

Copper Elite Contributor
Posts: 144
Country: Australia

Re: Outlook and Word addins not working for APFW 2012 (v14)

Hi Juan,

The majority are using Office 2010 (32 bit), a small number on 2007 and 1 or 2 using 2003.
Jared Dalrymple | Technical Consultant | P:+61 7 3423 3551
jared@evolutionmarketing.com.au | Evolution Marketing Services