Outlook and Word addins not working for APFW 2012 (v14)

[Jared Dalrymple]

Hi everyone,

One of our clients is having some difficulty with the Outlook and Word addins for APFW.

The setup for the server is as follows:

Windows Server 2008 R2 Standard SP1 64 Bit

Act Premium for web 2012 v 14.2.6.0 Hotfix 4

The outlook integration is not attaching emails, much in the same way that the word plugin is not attaching documents.

Some unusual issues noticed on the server:

• all users can successfully access the database via the web interface however:
• In the Web site Administration Panel in the Desktop Version of Act!, it fails on the first test for the account
• in the Windows Event viewer, we are seeing the following error appear a few times a day:

WebHost failed to process a request.
Sender Information: System.ServiceModel.ServiceHostingEnvironment+HostingManager/33711845
Exception: System.ServiceModel.ServiceActivationException: The service '/APFWOutlookSrvc/ApplicationService.svc' cannot be activated due to an exception during compilation. The exception message is: This collection already contains an address with scheme http. There can be at most one address per scheme in this collection.
Parameter name: item. ---> System.ArgumentException: This collection already contains an address with scheme http. There can be at most one address per scheme in this collection.
Parameter name: item
at System.ServiceModel.UriSchemeKeyedCollection.InsertItem(Int32 index, Uri item)
at System.Collections.Generic.SynchronizedCollection`1.Add(T item)
at System.ServiceModel.UriSchemeKeyedCollection..ctor(Uri[] addresses)
at System.ServiceModel.ServiceHost..ctor(Type serviceType, Uri[] baseAddresses)
at APFWOutlookSrvc.CommonServiceHostFactory.CreateServiceHost(Type serviceType, Uri[] baseAddresses)
at System.ServiceModel.Activation.ServiceHostFactory.CreateServiceHost(String constructorString, Uri[] baseAddresses)
at System.ServiceModel.ServiceHostingEnvironment.HostingManager.CreateService(String normalizedVirtualPath)
at System.ServiceModel.ServiceHostingEnvironment.HostingManager.ActivateService(String normalizedVirtualPath)
at System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath)
--- End of inner exception stack trace ---
at System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath)
at System.ServiceModel.ServiceHostingEnvironment.EnsureServiceAvailableFast(String relativeVirtualPath)
Process Name: w3wp
Process ID: 5692

So far I have only checked the settings as per KB Article 21271:  http://kb.swiftpage.com/app/answers/detail/a_id/21271

is this error above anything to be concerned about?

where should I start with the Outlook and Word addin issues?

Cheers

[jotero]

What is the Office version installed on users' computers?

...Microsoft® Office 2003, 2007, and 2010 (32-bit version only) (SP3 recommended for Office 2003 and SP3 recommended for Office 2007)

[Jared Dalrymple]

Hi Juan,

The majority are using Office 2010 (32 bit), a small number on 2007 and 1 or 2 using 2003.